FAQ

Yes. Gimaru integrates directly with Equity Bank's jenga API, allowing tenants to make payments via mobile devices or Equity Agents.

No. All revenues are credited directly to the landlord’s designated bank or M-PESA account. Gimaru does not handle, retain, or interfere with client funds.

Commission is settled at the end of each month in accordance with the signed contract between Gimaru and the landlord. The system is revenue-independent; commissions are transparently invoiced.

Gimaru provides immutable metadata logs, recording every action, user, and timestamp within the system. Any changes are fully traceable and transparent to the landlord.

Our dashboard provides real-time alerts on all vacant units, expected rental income, and occupancy status. Additionally, Gimaru’s team conducts regular site audits to ensure data accuracy matches on-the-ground realities.

Our head office is located along Ruiru Bypass, behind RFH Hospital, Ruiru. However, our services are available to landlords nationwide.

We employ enterprise-grade security protocols including encrypted databases, secure APIs, and access controls. Your data is protected against unauthorized access and is never shared with third parties — as per our strict data protection policies outlined in our agreements.

Absolutely. Gimaru is designed to support multi-property portfolios, allowing you to manage estates, apartments, and mixed-use developments from a single, user-friendly platform.

Yes. You can configure custom billing structures for service charges, utilities, garbage collection, security levies, and more — all seamlessly integrated into tenant invoices.

Yes. Gimaru is a cloud-based system accessible from any device with an internet connection — desktop, mobile, or tablet.

Our system sends automated reminders, statements, and arrears notifications to tenants, reducing defaults and improving recovery timelines.Our system sends automated reminders, statements, and arrears notifications to tenants, reducing defaults and improving recovery timelines.

Yes. We provide easy-to-use data export tools for reports, statements, tenant lists, and financial summaries to ensure you retain full control of your data.

Yes. Gimaru offers dedicated customer support with proactive technical assistance and regular updates to ensure the system continues to operate reliably and securely.

Yes, Gimaru proudly serves Kenyan landlords living abroad. Diaspora clients can monitor their properties and financial performance in real-time through our online platform. Additionally, we provide monthly briefings via virtual meetings (Zoom, Google Meet, etc.) to ensure they stay informed on the status of their investments — giving them peace of mind without the stress of direct management.